FAQ
Frequently Asked Questions (FAQ) - The Maximalist
Our goal is to make your shopping experience delightful and hassle-free. If you have any questions not covered here, please feel free to reach out to us at Support@ShoptheMaximalist.com.
1. What countries do you ship to?
Currently, we only ship within the United States.
2. What is your return/exchange policy?
At The Maximalist, we're committed to ensuring your satisfaction. We offer a 15-day return window starting from the day you receive your item. To be eligible for a return, your item must be in the same condition as received, unworn or unused, with tags, in its original packaging, and you should have the receipt or proof of purchase. Please contact us at Support@ShoptheMaximalist.com to initiate a return. For more details, please refer to our complete Return and Exchange Policy here: Return and Exchange Policy.
3. How long will it take to get my order?
It can take up to 7-10 business days to receive your order. Please refer to our complete Processing and Shipping Policy here: Shipping Policy.
4. What payment methods do you accept?
We accept a variety of payment methods, including...
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- Shop Pay
- Apple Pay
- Google Pay
- Meta Pay
- PayPal
5. Do you have gift packaging options?
We understand the joy of gift-giving. Unfortunately, we do not offer gift wrapping or special packaging options at this time.
6. How long does order processing take?
After placing your order, please allow 1-3 business days for processing. During this time, we verify your order and prepare your package for shipment. Once your order is processed, we will send you a tracking number via email, which will allow you to monitor your package's journey.
7. How do I cancel/modify an order?
To cancel or modify an order, please email Support@ShopTheMaximalist.com, and our friendly staff will assist you. If your order is still being processed, we will be able to cancel it. However, if it has already shipped, we will guide you through the return and refund process.
8. How can I track my order?
Once your order is processed, we will send you a tracking number via email, which will allow you to monitor your package's journey. Please allow 1-3 days for tracking information to become available. Rest assured, we are available to help if you have any questions about your order. Please email Support@ShopTheMaximalist.com
9. What if my order arrives damaged?
Your satisfaction is our priority. We kindly ask you to inspect your order upon arrival. If you find any issues such as a defective item, damage, or if you receive the wrong item, please contact us immediately at Support@ShopTheMaximalist.com. We will work swiftly to evaluate the issue and make it right for you.
We hope these answers make your shopping experience with us as smooth as possible. Thank you for choosing The Maximalist – we're here to elevate your mealtime moments. Cheers!